Shipping and Return Policy

SHIPPING: Orders are processed between 8:00am-4:30pm, Monday through Friday and are generally shipped within 24-48 hours. Stardard Shipping is via UPS Ground Service with delivery to be expected in 5-7 business days.

EXPRESS SERVICE: Express orders such as 3 Day, 2nd Day and Next day must be placed before 2:00 pm (Pacific Standard Time) to be shipped the same day. Express orders placed after the cut off time (2 pm) will be shipped on the next business day. **Please note, the delivery time excludes the date the order is placed, the time startes the day after the order has been placed.

RETURN POLICY: We strive to create high-quality items and hand-assemble them for each facility. We package our orders carefully to prevent damage; however, if you should receive damaged goods, please notify us within seven days, and we will replace them. Please note items past the “Best if Used by Date” are not eligible for returns. Replacement Molding Material is available for purchase; please call for details. If you need to return items for any other reason, a 10% restocking fee may be assessed. Credit will remain on your account to be applied to a future order or invoice, unless a refund is requested. Please note, refunds will be issued by check only.

TERMS & CONDITIONS: All prices are F.O.B. shipping point with Freight Prepaid and Added to the invoice. All orders are shipped via UPS Ground, unless otherwise requested by the customer. If customer requests Freight Collect or billing to customer’s shipping account, a small handling fee will be assessed. Payment terms are: prepayment with order, Net 15 Days with facility approved Purchase Order, Check, VISA/MasterCard, or EFT. For international orders, please contact Memories Unlimited for payment arrangements. A late fee of 1.5% per month may be added to outstanding invoices not paid within 30 days of invoice date. (Sales Tax applies to orders in Washington State only at this time and may change pursuant to internet tax laws).

Orders over 200 Boxes cannot be guaranteed complete delivery in one shipment.

Memories Unlimited, Inc. reserves the right to substitute fabrics and materials with a similar grade, as some are seasonal and not always available. In addition, slight size and color variations may occur due to the artisan nature of the Hand-crafted items.

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No printed materials or photographs of Memories Unlimited, Inc. may be copied, reproduced, or electronically duplicated without express written permission from Memories Unlimited, Inc. for each instance of use.